FAQ
At SortedMart, we bring you fresh, carefully curated clothing and apparel that keeps you looking great and feeling confident every day. Here are some of the most frequently asked questions you may have.
Contact & Location
Where is SortedMart based?
We are based in India and serve customers across the country.
How can I contact SortedMart?
You can reach us via the Contact page on our website. We aim to respond within 24 hours on business days.
Our Products
Are your products quality checked before shipping?
Yes, all products go through quality checks before being dispatched to ensure you receive them in perfect condition.
How do I find the right size?
We have a detailed size guide available on each product page. We recommend measuring yourself and comparing with our size chart before placing an order.
Shipping
How long does delivery take?
Standard delivery typically takes 5–7 business days. Express shipping options may be available at checkout.
Do you ship across India?
Yes, we ship to most pin codes across India. Enter your pin code at checkout to confirm availability.
How do I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for items that are unused and in their original packaging.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
What if I received a damaged or wrong item?
We're sorry to hear that! Please contact our support team with your order number and photos of the item, and we'll make it right.
